Change Starts Here

Change Starts Here: Four Key Stages of Success

Welcome to Glenn Hinds Motivation & Coaching Consultants Your journey with Motivational Interviewing (MI) begins here. Thank you for visiting. Whether you are a commissioner exploring MI training for your workforce, or an individual practitioner seeking to develop your MI skills, you’ve come to the right place. This page outlines how we work, what you can expect, and the journey ahead.

Motivational Interviewing Training Designed Around Your Organisation

We work with commissioners, service leads and organisations across health, social care, education, youth work, criminal justice and community services to design Motivational Interviewing training that reflects real-world practice and the people your workforce supports every day.

Public Health & MI

For Commissioners: Designing your MI training programme

We help you shape MI training around your service context, workforce profile, strategic goals and the outcomes you want to strengthen in everyday practice. Training is adapted for practitioners working across mental health, substance use, healthcare, social work, probation, youth work, education, housing and community support settings.
  • Needs analysis and learning priorities
  • Curriculum design linked to service outcomes
  • Sector-specific scenarios and case discussions
  • Participant workbooks and training resources
  • Pre and post training evaluation
  • Follow-up mentoring, coaching and practice support

ENGAGING

We work with health, social care, education, youth work and criminal justice systems across the UK and Ireland to deliver evidence-informed MI training that aligns with local need and national frameworks.

EngagingHere’s how the process works:

  • Needs analysis
    We start by understanding your service context, workforce profile, and strategic goals. This involves gathering current practice data, identifying gaps, and clarifying desired outcomes.

  • Curriculum design
    We design a tailored MI training programme aligned with standards such as Annex H – Standards of Service Delivery in Training (NI) and other sector-specific frameworks. Trainers’ diversity, intersectional considerations and real-world scenario design are integral parts.

  • Material development & delivery coordination
    We prepare participant workbooks, facilitator guides, case-studies, sector-specific scenarios, pre/post evaluation tools and mentoring plans. We coordinate logistics for delivery across Trust areas or organisations.

  • Training delivery
    Our delivery is trauma-informed, participative and aligned with best-practice MI-informed facilitation. We engage practitioners and managers with a blend of theory, skills practice, and peer learning.

  • Evaluation & systemic impact measurement
    We embed pre and post training feedback, follow-up mentoring, structured evaluation, and measurement of downstream effects (e.g., changes in practitioner confidence, client outcomes, system change). KPIs and reporting are designed with commissioners.

  • Sustained support and embedding
    We plan for embedding MI into routine service delivery. This may include follow-on coaching, peer-supervision groups, fidelity monitoring and mentoring to support sustainable change.

Why choose us?
With years of experience across mental health, substance misuse, tobacco cessation and social services, and a solid evidence-base from MI research (including my earlier work in Houston on MI as an adjunct to the Transtheoretical Model), we bring a rigorous, practical yet flexible approach.
Our focus is on workforce development, cross-sector collaboration and real-world impact.

 

FOCUSSING

If you are a practitioner or manager seeking to enhance your MI competence, this is your roadmap:

Multidisciplinary team planning and discussion

  • Taster Workshop – A half-day or full-day workshop introducing MI spirit, core skills (open questions, affirmations, reflections, summaries) and how MI differs from directive approaches.

  • Intermediate Skills Development – A second module builds on foundation skills. You will practise responding to ambivalence, planning for change, recognising sustain talk and working with discrepancy.

  • Advanced Practice & Fidelity Feedback – In this stage you will engage in simulated conversations, receive feedback (including full MITI 4.2.1 coding and annotation if required), and develop reflexive competence in MI.

  • Application in Practice –You apply MI in your day-to-day work, bring real-life case-studies into peer-supervision or mentoring sessions, and reflect on outcomes.

  • Follow-up & Coaching – Ongoing support may include one-to-one coaching, peer-group supervision, refresher workshops or advanced electives (e.g., MI in youth work, MI in criminal justice, MI for smoking cessation).

  • Greater confidence in using MI with clients or service-users

  • Improved ability to navigate ambivalence and support behaviour change

  • A stronger theoretical and practical grasp of MI informed by best-practice research

  • A community of practice for ongoing learning and support

EMPOWERING

EmpoweringPeople are more likely to move towards meaningful and lasting change when they experience conversations grounded in respect, collaboration, compassion and autonomy. Motivational Interviewing recognises that people already possess strengths, values, abilities and lived experiences that can support change, even when they feel uncertain, overwhelmed or ambivalent. The role of the practitioner is not to direct or persuade, but to create the conditions where confidence, hope and personal agency can grow. Through structured practice, reflective learning, guided feedback and realistic skills rehearsal, practitioners strengthen their ability to support people in recognising their own capabilities, identifying what matters to them and building confidence in their capacity to move forward. Training supports staff to respond more effectively to ambivalence, resistance, hopelessness, frustration and uncertainty without becoming confrontational, overly directive or emotionally exhausted themselves. For commissioners: We design realistic sector-specific scenarios that reflect the complexity of your service context, organisational priorities and the lived experiences of the people your staff support. This may include conversations relating to mental health, substance use, offending behaviour, risk management, physical health, treatment adherence, trauma, safeguarding, education, wellbeing, housing, rehabilitation and behaviour change. Training can also reflect the pressures practitioners face in balancing care, accountability, professional responsibility and relational practice. We work collaboratively with organisations to ensure training aligns with workforce development goals, service frameworks and the practical realities of day-to-day practice. Our aim is not simply to deliver training, but to support sustainable improvements in communication, engagement and relational effectiveness across teams and systems. For participants: Participants develop practical Motivational Interviewing skills that strengthen collaborative communication and support people to feel heard, respected and capable of change. This includes practising reflective listening, recognising and responding to ambivalence, strengthening confidence and self-efficacy, supporting autonomy and engaging in conversations that reduce defensiveness and increase engagement. Workshops are experiential and grounded in real practice. Participants are encouraged to bring their own examples, challenges and experiences into the learning process so that skills can be applied directly to their professional roles and settings. We look forward to supporting your organisation and workforce in applying Motivational Interviewing to strengthen engagement, wellbeing, professional confidence and positive outcomes across your service.

PLANNING

When motivation and confidence begin to strengthen, planning helps translate intention into meaningful and realistic action. Within Motivational Interviewing, planning is not about directing people or imposing solutions. It is a collaborative process that supports individuals to identify achievable next steps that align with their values, priorities, circumstances and readiness for change. Effective planning conversations help people move from uncertainty or intention towards action while maintaining autonomy and ownership of decisions. Practitioners learn how to recognise when a person is ready to consider next steps, how to explore options without taking over responsibility, and how to support planning in ways that strengthen confidence rather than create pressure or dependence. Planning
Through training, practice exercises and reflective discussion, participants develop skills in collaborative goal setting, exploring barriers and supports, strengthening commitment language, and responding constructively when plans become difficult or setbacks occur. Attention is also given to maintaining compassion and realistic expectations in complex helping environments where progress is often gradual and non-linear. For commissioners: We support organisations in embedding Motivational Interviewing into everyday practice and longer-term systems of care. This includes developing training pathways, mentoring structures, reflective practice opportunities and implementation supports that strengthen sustainability beyond the initial workshop experience. We can work collaboratively with commissioners and service leads to develop evaluation frameworks, follow-up mentoring arrangements, fidelity-informed support processes and workforce development plans that reflect organisational priorities and service needs. Our approach recognises that sustainable practice change is most likely when learning is reinforced through supervision, leadership support, reflective discussion and opportunities for continued skills development. Training and implementation planning can also be adapted to support multidisciplinary teams and wider organisational change initiatives, helping services strengthen relational practice, staff confidence, service user engagement and cross-sector collaboration. For participants: Participants learn how to guide collaborative planning conversations while keeping ownership, responsibility and decision-making with the client or service user. This includes supporting people to clarify goals, identify practical next steps, anticipate barriers, strengthen confidence and recognise existing strengths and supports. Workshops focus on helping practitioners balance encouragement with respect for autonomy, avoiding the common tendency to take over responsibility for outcomes. Participants also practise responding to uncertainty, setbacks and fluctuating motivation in ways that maintain engagement and preserve the helping relationship. The overall aim is to help practitioners feel more confident in supporting meaningful and sustainable change while reducing frustration, burnout and unhelpful power struggles within helping conversations. We look forward to supporting your organisation and workforce in embedding Motivational Interviewing in ways that strengthen communication, collaboration, wellbeing and positive outcomes across your service.
   
 

Online and face-to-face learning

Training can be delivered online, in person or through blended models, allowing practitioners to learn flexibly while remaining connected to real practice.

Professionals from different sectors learning together

Designed for helping professions

Our workshops support social workers, nurses, doctors, probation officers, therapists, educators, youth workers and other professionals working across care, wellbeing, rehabilitation and public safety.

Ready to design your MI training programme?

We can work with you to create a programme that reflects your workforce, your service setting and the outcomes that matter most to the people you support. Discuss your training needs

How to register online?

Enrolling in an online class is easy. At MaxCoach, we serve several categories of online learners. Select the student category that you identify with to get started.

How do I customize my account?

In order to customize your account’s information, just log in with the provided passcode and change the info. 

How do you process my information?

Your data will be kept private and secure on our database. No illegal use without prior notice.

Learning with Glenn Hinds

Frequently asked questions

How do I contact support?

You can contact our help center or any contact method (phone call, email or appear at our office) to get help. 

How to cancel my membership?

You just need to submit a membership termination request, we’ll proceed within 24 hours.

How can I get a discount?

Learners can get a discount by coupon or voucher. If you have one, fill in the code box before making any payment.